Terms and Conditions

Our cakes are priced according to your exact design and the size of your cake. 

Following your consultation / enquiry, your quote is valid for up to 1 month (Wedding Cakes) or 14 Days (Celebration Cakes). Paying your deposit will secure this price & the slot in the diary. Orders placed less than 4 weeks in advance of the delivery date must be paid in full.

non-refundable 50% deposit (This includes deposits for the cake, delivery, set-up and wedding favours) is required in order to secure the commission of your cake and chosen date with Simply Precious Cakes. 

If your deposit is not paid within 1 month (for wedding cakes) or 14 days (For celebration cakes) of quoting then we reserve the right to cancel any previous arrangements. 

Payment should be made by bank transfer (Available at time of payment). Please email us with confirmation of transfer in order to prompt acknowledgement of the payment. 

Final payment for your wedding cake is required no later than 14 days before the collection/ delivery. It is your responsibility to remember to send this payment, as a reminder invoice is not issued. 

Final payment for your celebration cake can be made on the day of collection (Same day bank transfer or cash). 

Cheques cannot be used as payment method for the final payment.

If full payment is not received and cleared in our account before cake collection / delivery then the order will not be released.

If cancellation of an order takes place we reserve the right to retain your non-refundable 50% deposit. If cancellation takes place less than 7 days before the event then we reserve the right to seek 100% of the order value. Cancellation must be made in writing (by letter or email) to Simply Precious Cakes and will only be deemed to take effect from the date your letter/email is received at our premises.  

As your wedding cake order booking is reserved solely for you and you may cancel your order up to THREE months before your cake is required. In this case non- refundable 50% will be retained and balance of your payment will be returned to you. If you wish to cancel your cake within three months of your wedding date, no refund will be given, except in exceptional circumstances, and then at the sole discretion of the Simply Precious Cakes. Notices of cancellations must be sent in writing (letter or email).

If you postpone the event we will endeavour to transfer your order providing the date is suitable for ourselves, otherwise it shall be treated as a cancellation (see above). 

We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.

It is your responsibility to read & check the quote thoroughly; any amendments to design should be made in writing or email. 

If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn us when you pay your deposit if you are undecided on the design. 

We reserve the right to change the design at any point if circumstances beyond our control, may compromise the quality of the finished cake, e.g. melting due to weather. 

Each cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur from the design requested / picture supplied.  

We recommend extreme caution if you are considering a cake decorated with chocolate for a summer wedding (May-September). We cannot accept responsibility for any melting of the cake once it has left our possession, as we have no control over the environment / venue temperature. We can however advise you of designs that are less susceptible to melting and do everything within our control to reduce the impact on the cake.

If your cake requires fresh flowers, then these are not included in the price. We can work with your florist but expect you to make all the necessary arrangements with the florists. Please note Simply Precious Cakes are not responsible for any problems with your fresh flowers. 

We cannot take responsibility for any damage rendered to the cake caused by a floral arrangement that was implemented by your florist. 

If fresh flowers are used, the cake will be set-up as late as feasibly possible to ensure their freshness throughout the day, but depending on the varieties used & the weather conditions at the time, it may be necessary to cut the cake relatively early on in the proceedings to ensure their freshness for the photography.

Please discuss with us if you or any of your guests have special dietary requirements. Cakes can be made gluten free / egg free and alcohol free.

Please be aware that although ingredients such as nuts can be removed from the cakes, they are still used in our kitchen so we cannot guarantee that any of our cakes are completely free of them.

Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, Swarovski crystals, flower picks & flower tape etc. 

Some flowers (e.g. Ivy) are poisonous and not suitable for use on food products, you should notify your flower supplier of your intention to use the flowers on food to ensure that non-poisonous flowers are used.

Delivery charges are calculated on a mileage and time basis. Alternatively, cakes can be collected from our premises. 

If you choose delivery, it is our intention that your cake will be delivered in perfect condition prior to the start of your event. However we ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. In some circumstances, we may recommend the cake be delivered 1 day in advance. It is your responsibility to ensure you inform us of your correct ceremony and event time plus the postcode of the venue. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price. 

We cannot be held liable for any damage that is rendered to the cake at the venue once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the cake before we leave. 

If you chose to collect the cake, we will not be held liable for any damage to the cake once it has left our premises. Tiered cakes are most at risk during transport; we highly recommend you check your wedding insurance covers cake damage. To ensure your cake is as fresh as possible, we recommend it be collected the day before the wedding. 

Late requests for delivery (after securing the booking based on collection) will be accommodated where possible, but cannot be guaranteed, as earlier delivery commitments must take priority.

It is the client responsibility to ensure arrangements are made for the cake table, linen, cake stand & knife, which should all be set- up prior to our arrival. If any delay is incurred due to these not being set-up, we reserve the right to charge for any delay incurred (labour / time costs at £10 per hour). Alternatively please arrange for the cake to be left with the event manager to assemble / move into position as appropriate. Please take extra care to ensure a stable cake table is available if you are having a marquee wedding, as surrounding floorboards can easily rock the cake once stood on. 

Please remember that cake decorations are very delicate items, and we cannot accept responsibility for damage that is done to the cake after it has left our possession. 

If any damage is rendered to the cake after it has left our possession, then you can advise us and request a repair, which will be costed accordingly, including transport costs if appropriate. 

Our portion guides are intended as a guide only. This will vary dependant upon how the chef cuts the cake. 

Your cake is baked to ensure it is fresh for the date of your event, we cannot guarantee its quality if it’s consumed more than 48 hours after the event. Our cakes are made entirely of natural ingredients, so we’d like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Freezing the cake however, preserves the taste of the sponge and icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting. 

Food hygiene recommendations recommend that food should only be frozen for a maximum of 3 months 

If you plan to keep any of the cakes tiers, please advise us what cake boxes you would like to be left on site (so that you can safely transport them the following day). Otherwise we shall remove all cake boxes from the venue to ensure we leave it as tidy as possible. 

Sugar paste cakes should not be refrigerated, as it will cause condensation to form on the surface of the icing. Refrigeration also accelerates the staling of the flour in the cake.

If you would like to hire a cake stand or decorations, then a cash deposit is required prior to release. 

Deposit amounts vary dependent upon the value of the item being hired. 

Please make arrangements to ensure items hired are safely returned to us within 7 days of the cake release.

Once we receive the hired item back we will release the deposit held subject to no breakages. 

If you have concerns about your cake, please notify us upon collection / delivery of the cake so that we have the opportunity to rectify it in time for your event. All other concerns should be made in writing, and evidence of the fault should be included. No refunds are given due to change of mind. 

In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price. We ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. 

Refunds are at the discretion of Simply Precious Cakes. 

We pride ourselves on our personal yet professional service. Thank you for using our services.

Our aim is to dispatch orders received by 3pm UK time on the same working day.

A £2.99 delivery charge is applicable which will be carried by standard 2nd Class Royal Mail post and in most cases will be delivered within 3 working days of dispatch,

but we would expect an order to be delivered within the time frame of 5 days at worst case scenario. This delivery charge excludes all of the exceptions listed below. Delivery costs to these destinations are stated for customer reference. 

If a package exceeds the size and weight limits of Royal Mail’s services an alternative courier, either Hermes, DPD or APC will be used. The service to be used is decided on the weight, size and value of the package(s).

If you are unhappy with your purchase please contact us within 7 days of delivery at simplypreciouscakes@yahoo.co.uk to notify us of your intention. Items must be unopened and in their original packaging.  A note should be included showing your name, address, order number and reason for return. Please note, WE DO NOT COVER RETURN POSTAGE COSTS. No refunds will be made until the returned goods are received.  The original payment method will be reimbursed.

Please note the parcel is your responsibility until received by us.  We recommend registered post.  Please retain proof of postage (this will be required to claim from the Royal Mail should your parcel get lost).

Any missing items must be reported on the day you receive your delivery. In order for us to look into this please email simplypreciouscakes@yahoo.co.uk   

We accept no responsibility for non-delivery of orders where the full address, including postal code, is not quoted correctly.

We make every effort to show the colours on screen as close as possible to the products you will receive. However, we cannot guarantee an exact match. Images on this website should not be relied upon as such. The representations are limited by technology and may vary due to screen and printer settings.

Payment

Payment can be made online via credit card or debit card.

Cancellations

Simply Precious Cakes reserves the right to cancel or change a class. In these circumstances  Simply Precious Cakes  will normally arrange an alternative date and offer students either a transfer to this date or, if this date is not convenient, an alternative class. If neither is possible a full refund will be offered.

In the unlikely event that the advertised tutor is unable to teach the class Simply Precious Cakes reserves the right to substitute the advertised tutor with another appropriate tutor.

Refund Policy

Once you have reserved your place and made payment, we do not offer a refund if you cannot attend, the reason why we cannot offer a refund because we are small business and we have tutors to pay. Pulling out of a class few hours, days or even weeks before the class date put us in a difficult position as we are unlikely to be able to re –sell your space. Deposits are also non-refundable. If for any reason (for example weather conditions / transport issues / sickness) you miss your class, and our venue is accessible and classes are running as scheduled unfortunately we’re unable to offer refunds or transfers.

Unless you can send someone else in your place, please make sure you can attend when you make the booking. If we were to offer you a space in the next class – this costs us revenue, as we will then not get any revenue for that space, but our teachers will still need to be paid!

Video and photography

We occasionally video the class and take photos of the cakes produced by students. If you do not wish to appear in such, please let us know!  

  On that day.

You are not allowed to video in class. You may take photos for your own use (if uploading onto a blog or website please ask permission before doing so) but please make sure you do not disturb the rest of the class when doing so. 

 

Our cake designs

During each classes we will teach a number of skills that you can apply to our own cakes after the class. You are free to use any of our designs on your cakes. However, if you intend to run a cake decorating class, you may not use the designs that you learn during one of Simply Precious Cakes classes. If you run classes, or intend to teach in the future, then you may not use any of The Simply Precious Cakes classes. materials such as instructional leaflets, class format, photographs, videos, teaching technique or notes for your own classes.

Age Restrictions

Children under the age of 16 are currently not permitted to attend courses or demonstrations held Simply Precious Cakes any time. Children aged 16-17 may attend courses but they must have a guardian or parent to accompany them. The adult/guardian will have to pay for their own place on the course.

We ship to United Kingdom Only

All timescales quoted should be used as a guide only, we don’t offer any guaranteed delivery methods.

 The website calculates delivery options based on the combined weight of all the products in your basket. Some carriers include size and volume restrictions, the website cannot calculate the volume of your order. In the event of your order not meeting the size or volume requirements for the delivery option you selected at checkout, you will be informed of the new postage charge and asked to make payment of the outstanding balance. If you wish not to continue with your order and cancel you will be provided with a full refund.

  • Orders placed before 12pm Mon-Fri will be dispatched the same day, providing there are no delays in processing (incorrect address, etc). Orders placed after 12pm may be dispatched the next working day.
  • Unfortunately, our couriers do not deliver to British Forces Post Offices (BFPO) or HM Forces PO Box addresses.
  • Please note that we do not deliver to the Northern Island and the Channel Island.
  • We do not dispatch orders on Saturday, Sunday or Bank Holidays.
  • Please allow an additional 24 hours for any order to be delivered to the Scottish Highlands. 
  • Click & Collect service can be offered at checkout and is available for the local (Aston Clinton Village) and order must be over £10 (Mon – Sat , Between 9am- 4.30pm). All Order must be made online and paid for in advance. You will be notified when your order is ready for collection or you call 07415769558 to arrange collection.
  • Collect College (Term Only) £0.50
  • Click & Collect

2nd Class Royal Mail – [3-5 working days]

Orders less than 2kg | All UK postcodes

Available to all UK postcodes, orders under 1.5kg in weight can be sent via 2nd class Royal Mail service that generally takes 3-5 days.
Up to 1.5 Kg – £2.99      2nd Class Royal Mail


1st Class Royal Mail – [1-3 working days]

Orders less than 1.5kg | All UK postcodes

Available to all UK postcodes, orders under  1.5kg in weight can be sent via 1st class Royal Mail service that generally takes 1-3 days.

Up to 1.5 Kg   £3.99       1st Class Royal Mail